Written by coregps on Saturday, July 21st, 2007 in General, Linux, Open Source, PHP.
OTRS is an open-source Issue tracking system software package which a company, organisation or institution can use to assign tickets to incoming queries, thereby greatly facilitating the handling of support requests and other customer traffic. The most exciting is it is already contained in the Ubuntu package repositories. Installing OTRS is easy as 1-2-3!
1. Install OTRS package and dependencies:
$sudo apt-get install otrs
2. Copy the file /etc/otrs/apache2-httpd.include.conf to /etc/apache2/conf.d.
3. Restart Apache service:
$sudo /etc/init.d/apache2 force-reload
4. Use the following address to access the web installer, then follow the steps and setup the system.
http://localhost/otrs/installer.pl
5. Restart Apache again:
$sudo /etc/init.d/apache2 force-reload
That’s all. Now, you can visit admin interface at http://localhost/otrs/index.pl, and customer interface at http://localhost/otrs/customer.pl.